Written enquiry
We will respond in writing. Keep the reference provided on your submission confirmation. Initial contact does not create an engagement.
While you wait
Read the steps from question to source-traceable output.
See the actual human roles.
Choose the route that matches your situation. A real person will review your message. Formal instructions, evidence and sensitive documents should be sent by email or an agreed secure transfer route.
Do not send confidential evidence, identity documents or large files in the first WhatsApp message. We will confirm the appropriate submission route.